| Feature |
Description |
| Company Auto Attendant |
TelCentris Auto Attendant will answer the phone with a custom greeting, transfer calls to extensions, screen calls and offer directory assistance to the proper extension. The Auto Attendant supports an advanced menu management system to enable an unlimited, multi-tree (IVR) interactive voice response system.
|
| Emergency Services (E911 Support) |
E911 support is available for your primary lines.
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| Fax Services |
Available services to choose from:
- Vfax Basic - Allows you to receive faxes directly, via Email.
- Vfax Plus - Outbound faxes can be sent directly from your computer to a fax machine. Inbound faxes are received via Email.
- Vfax Classic - Allows sending and receiving faxes via a traditional fax machine.
- Vfax Pro - Includes both virtual faxing capabilities (Vfax Plus) and traditional fax (Vfax Classic).
|
| Abbreviated Dialing |
Dial extension to extension within a company and between offices, even when dialing from out of the office.
|
| Company Directory |
Access a directory of extensions and instantly dial the party you wish to call.
|
| Use any Telephone or existing PBX Infrastructure |
TelCentris services can be installed to expand and enhance an existing PBX or Key System infrastructure. Proprietary phones can now be replaced with any standard telephone, allowing cordless phones or other favorite handsets to be used in the office environment, acting as extensions of the same phone system.
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| Up to the Minute Call Detail via Web Browser |
Business owners/managers are able to see call activity and billing in real-time from a web browser, breaking down calls by extension or phone number.
|
| Hunt Groups |
Hunting allows a number of lines to be grouped into a "pool", so that incoming calls are directed to whichever of these lines is available.
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| Music-On-Hold |
Music-On-Hold supports standard music file formats such as mp3 and allows music to be uploaded via the web-portal. Each extension's ability to upload their own music-on-hold can be turned on and off by the administrator.
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| Multiple Call Appearances |
Multiple Call Appearances allow each station to have two or more appearances of the user's primary phone number. Each appearance gives the user the ability to handle one call.
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| Direct Connect ("Hotline") |
Direct Connect automatically dials a pre-assigned station's extension number or external telephone number whenever a user goes off-hook or lifts the handset.
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| Call Restrictions / Station Restrictions |
Prevents certain types of calls from being made or received by particular stations such. A wide variety of restrictions are available, covering incoming calls, outgoing calls, toll restrictions, code restrictions, and differential treatment for internal and external calls.
|
| Conference Calling |
Conference Calling is a great way to reduce costs and increase productivity. Whether you need to meet with people down the street or on the other side of the world, it's a fast, reliable, and efficient way to communicate.
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