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TelCentris VoIP Services are ideal for businesses from 5 to 200 Employees per location. Save money, add features and increase productivity. more
TelCentris VoIP Optimized Data Circuits can be ordered with your VoIP Services, which will prioritize your Voice calls to ensure Quality of Service. The same connection can be used for Data, so it can replace your current T1, DSL or Cable line and save you money. more

The TelCentris Hosted Contact Center Solution is a feature rich multimedia call center application integrated into our Hosted IP-PBX platform. The TelCentris Contact Center Solution helps businesses stay connected to their customers by providing an innovative solution for inbound and outbound call management.

The TelCentris Hosted Contact Center Solution is designed to be a cost effective solution for companies of any size. Whether you're a 5 person customer service group, or a large geographically dispersed call center, our solution can be configured to meet the needs of your business.

Benefits of our Contact Center Solution

  • Savings - Low Total Cost of Ownership (TCO) with minimal upfront investment and low monthly calling rates on inbound and outbound calls
  • Simplicity and Speed - Turnkey installation layers easily on our Hosted IP PBX plan
  • Integration - Multimedia platform is integrated with phones, desktops and instant messaging
  • Efficient - Licensed according to your business need, you pay only for the number of seats you require and can scale up as you grow
  • Transparency and Control - Easy to use reporting and unified monitoring is available from a central dashboard
  • Flexibility - Flexible service plans and virtual office solutions, make a truly custom solution possible by agent regardless of location

Features that empower your work teams

  • CRM Integration
  • Automatic Call Distribution (ACD)
  • Predictive dialing
  • Call Recording
  • Unified desktops and multimedia queuing
  • Real-time reporting and monitoring
  • IVR (Interactive Voice Response)
  • Virtual Agent Platform
  • Rich tools that enable First Call Resolution (FCR)
  • Hosted solution eliminates the need for costly on-premise services
  • Comprehensive Supervisor Monitoring

Customized and flexible plans designed for the size and objectives of your business are available to elevate your customer satisfaction levels and save you money. Whether you need a contact center for five seats or five-hundred, we will help you start, expand or improve your own contact center with ease.

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